F.A.Q.

General

Who is RDPCrystal EDI Library for?

Why should I use RDPCrystal EDI Library?

Software

What are the requirements of RDPCrystal EDI Library?

What are the costs associated with RDPCrystal EDI Library?

What types of licenses do you offer?

What .Net version does RDPCrystal EDI Library support?

Does RDPCrystal EDI Library support ASP.Net?

Support

Do I get free technical support on the trial version of RDPCrystal EDI Library?

How do I report a bug?

I have a unique EDI situation, can you give me some ideas on how to get started?

Can I request a feature?

How long does it usually take to get a response from your support team?

Are manuals available for RDPCrystal EDI Library?

Try/Purchase

Can I try RDPCrystal EDI Library before I buy?

How do you deliver my software?

How long does it take in order for me to get my serial number for RDPCrystal EDI Library?

How do I renew my subscription at the end of the year?

What kind of payments do you accept?

Do you offer the source code for RDPCrystal EDI Library?

How often do program updates go out and do you notify customers?

EDI Standards and Rules

What EDI standards does RDPCrystal EDI Library support?

I don't see a rules file for the standard I'm using. How can I get this?

Can I build my own rules files?