F.A.Q.

Software

RDPCrystal EDI Library has the following requirements:

  • .Net 4.0
  • 4GB RAM recommended for parsing 1-125 MB EDI files
  • 8GB+ RAM recommended for parsing 125+ MB EDI files

There is a one time license fee which includes a 1 year unlimited technical support subscription.  This subscription can be renewed each year in our online store.

We offer 3 different licenses. Developer, Site, and Enterprise.  Find out more.

RDPCrystal EDI Library and any supporting components and utility programs are compatible with .Net 4.0 and later.

Yes, RDPCrystal EDI Library can be used in ASP.Net, Winforms, WPF, Windows Services, Console Based applications

Support

Please contact our support team at support@rdpcrystal.com.   We would also appreciate it if you also send us the following:

  • A brief description of the issue
  • The scrubbed EDI file you were working on if that’s possible.
  • The exact version of RDPCrystal EDI Library
  • The component name in the library
  • Any relevant source code or files
  • Please make sure that you remove any .exe files in your email attachments as they will not be accepted by our email system

Absolutely.  Contact us at support@rdpcrystal.com with any technical support questions.

We love getting feature requests.  Our team will examine the idea and determine if it would benefit the RDPCrystal EDI Library community.  99% of feature requests are implemented.
Contact us at support@rdpcrystal.com.

We try to respond to support email the same day and as soon as we can.  Generally it can be anywhere from 24-48 hrs.

Yes, they are included in the RDPCrystal EDI Library download. We have 3 types of manuals:

  • API documentation (Online as well)
  • RDPCrystal EDI Library Help files
  • Whitepapers

Try/Purchase

Of course you can.  Click here to download the 30 DAY TRIAL of RDPCrystal EDI Library.  The library will expire in 30 days. You will also need .Net 4.0 installed on your machine.

We send you the activation serial number by email and a link to download the latest version of RDPCrystal EDI Library.  This usually takes 24-48hrs after purchase.

Subscriptions can be extended for another year.  Visit our online store to purchase or renew a subscription.  Renewal includes technical support, updates, upgrades and new components for 1 year.  There is a 20 day grace period when your subscription expires to renew.  After that period you must purchase a new license of RDPCrystal EDI Library.

You can use our online store to purchase RDPCrystal EDI Library or any supporting rules files.  we accept all payments methods that PayPal accepts including credit cards.  We also accept check payments. Contact us at sales@rdpcrystal.com

We apologize for any inconvenience however we do not currently offer the source code.  Our support team can add most features that are requested.

We try to have a release go out at the end of every month.  If a bug is reported by a customer and we do fix it, we will send out the release right away.  We always send an email to our customers when releases go out along with a link on where to download the latest version of RDPCrystal EDI Library.

We try to have a release go out at the end of every month.  If a bug is reported by a customer and we do fix it, we will send out the release right away.  We always send an email to our customers when releases go out along with a link on where to download the latest version of RDPCrystal EDI Library.

EDI Standards and Rules

We currently support X12 and EDIFACT

If you do not see a rules file for the standard you are using just send us the implementation guide for that standard and we will create it for you. The standard must be either X12 of EDIFACT.

Yes, you can use the EDI Rules Creator application.  This application will help you create and edit rules files.  You can read more about it here.